The Support team is here to assist with any issues, questions, and training and feature requests post-implementation when your site has launched. Support includes help for all users from Site Administrator/Licensor users to Licensee/Agent End Users.

Examples of what to send to Support:

  • Error messages

  • Function not working properly

  • How do I xyz?

  • Can you do this?

  • I have a suggestion for Mediabox

  • I would like to activate an available feature

  • Special requests (actions that can only be performed by MyMediabox, example: bulk suspending user accounts or updating Contact Info for Licensees)