Tickets & Knowledge Base
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Mediabox General Support
FAQ: Why can't I login?
FAQ: What browsers are currently supported by Mediabox?
FAQ: Why do I get an error when I try to change my password?
FAQ: Why can't I add a new submission?
FAQ: How do I update Approval Form Details in my project?
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How quickly will my issue be resolved?
What can I contact Support about?
When is Support Available?
What do I need to send you so my issue is resolved quickly?
Web Browser Tips and Tricks
Mac users - How to your version of Chrome
Mac users - How to check your version of Firefox
Mac users - How to check your version of Safari
Mac Users - How to find your OS
Windows users - How to check your version of Chrome
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How to Remove or Download your personal information
Mediabox Product Approvals
Glossary of Terms
What do I do about an account issue?
How does the Approvals Workflow happen in PA?
What is the best way to locate a project in a folder on Mediabox?
Is there a limit to the size of file(s) I can upload to Mediabox-PA?
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Account Questions and Login Issues
How to Reset Your Password
How Can I Register a New Account Product Approvals?
Error: Account Access Expired
Error: Completing Invitation registration
Error: Account is marked Pending
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Product Approval Interface
Project Status folder tree
Project List Pane
Project Detail Pane
How do I filter projects on the project list?
How do I use the multi-select feature when filtering?
Licensees: How to create a New Project
Agents: How to start a New Project for Licensees
How to start a Sub-Project
How to create a Copy Project
How to resume a Draft Project
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Why do I get other projects in the text search results?
Trouble adding new Submission
Why do I have no options in the Contract Selector?
Unable to Add a New Submission
Messaging Tool Questions
How to Send a Message
What does it mean when the 'Messages' button is lit up with a red icon?
Licensees: How to Opt In/Out of Email notifications
How do I change the email address that email notifications are sent to?
How can I get Project Reports?
Report including Comments & Markups
How to View and Export Reports
What is the Completed SKU Report?
Mediabox Digital Assets
How do I download entire folder structure?
Licensee/Agent: How do I get training for using the Digital Asset Management system (DAM)?
DAM - Site Administrator Training Requests
Account Questions and Login issues
How to Register a new account
How to Edit your account profile
How to change your password
Error: Account Pending
How to Manage Email Preferences
How to Browse and Preview Assets
How to Download single Assets
How to Download multiple Assets
How To Transform any Asset
Error: Unable to open Zipped Files
How to Search for assets
How to use Advanced Search
How to Save Search results
How to Rename a Saved Search
How to Delete a Saved Search
Personal Media Folder Lists
How to Create a Media List
How to add Assets to a Media List
How to View Assets in your Media List
How to Remove Assets from a Media List
How to Rename a Media List
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Mediabox Royalty Management
Licensee Training Videos
How to Submit Royalty Reports