Tickets & Knowledge Base

FAQ 9

• FAQ: Why can't I login?
• FAQ: What browsers are currently supported by Mediabox?
• FAQ: Why do I get an error when I try to change my password?
• FAQ: Why can't I add a new submission?
• FAQ: How do I update Approval Form Details in my project?

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Support Guidelines 4

• How quickly will my issue be resolved?
• What can I contact Support about?
• When is Support Available?
• What do I need to send you so my issue is resolved quickly?

Web Browser Tips and Tricks 9

• Mac users - How to your version of Chrome
• Mac users - How to check your version of Firefox
• Mac users - How to check your version of Safari
• Mac Users - How to find your OS
• Windows users - How to check your version of Chrome

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GDPR Compliance 1

• How to Remove or Download your personal information

FAQ 7

• Glossary of Terms
• What do I do about an account issue?
• How does the Approvals Workflow happen in PA?
• What is the best way to locate a project in a folder on Mediabox?
• Is there a limit to the size of file(s) I can upload to Mediabox-PA?

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Account Questions and Login Issues 9

• How to Reset Your Password
• How Can I Register a New Account Product Approvals?
• Error: Account Access Expired
• Error: Completing Invitation registration
• Error: Account is marked Pending

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Product Approval Interface 5

• Project Status folder tree
• Project List Pane
• Project Detail Pane
• How do I filter projects on the project list?
• How do I use the multi-select feature when filtering?

Project Questions 21

• Licensees: How to create a New Project
• Agents: How to start a New Project for Licensees
• How to start a Sub-Project
• How to create a Copy Project
• How to resume a Draft Project

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Project Issues 4

• Why do I get other projects in the text search results?
• Trouble adding new Submission
• Why do I have no options in the Contract Selector?
• Unable to Add a New Submission

Messaging Tool Questions 2

• How to Send a Message
• What does it mean when the 'Messages' button is lit up with a red icon?

Email Preferences 2

• Licensees: How to Opt In/Out of Email notifications
• How do I change the email address that email notifications are sent to?

Reports 5

• How can I get Project Reports?
• Project Reports
• Report including Comments & Markups
• How to View and Export Reports
• What is the Completed SKU Report?

FAQ 1

• How do I download entire folder structure?

Training 2

• Licensee/Agent: How do I get training for using the Digital Asset Management system (DAM)?
• DAM - Site Administrator Training Requests

Account Questions and Login issues 5

• How to Register a new account
• How to Edit your account profile
• How to change your password
• Error: Account Pending
• How to Manage Email Preferences

Downloading Assets 5

• How to Browse and Preview Assets
• How to Download single Assets
• How to Download multiple Assets
• How To Transform any Asset
• Error: Unable to open Zipped Files

Search Features 5

• How to Search for assets
• How to use Advanced Search
• How to Save Search results
• How to Rename a Saved Search
• How to Delete a Saved Search

Personal Media Folder Lists 6

• How to Create a Media List
• How to add Assets to a Media List
• How to View Assets in your Media List
• How to Remove Assets from a Media List
• How to Rename a Media List

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Licensee Training Videos 1

• How to Submit Royalty Reports