Tickets & Knowledge Base

FAQ 9

• What browsers are currently supported by Mediabox?
• Which browser would Mediabox recommend the most?
• I requested a password reset - what do I do now?
• I get an error when I try to change my password
• I get a message saying that my account is pending...(Product Approvals)

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Support Guidelines 1

• How quickly will my issue be resolved?

Web Browser Tips and Tricks 7

• Mac users - Chrome
• Mac users - Firefox
• Mac users - Safari
• Finding version of Mac OS
• Windows users - Chrome

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FAQ 5

• What is the best way to locate a project in a folder on Mediabox?
• Is there a limit to the size of file(s) I can upload to Mediabox?
• When I start a project, my contact details never show up?
• Supported File Types
• Approvals Workflow

Registration Issues 3

• Completing Invitation to Mediabox (Error Message Validating Account)
• How Can I register a New Account on Media Box?
• Non-Validated Error when self-Registering Account

Account Questions 4

• What do I do about an account issue?
• How do I update my profile on Mediabox?
• How do I change my password (when logged in)?
• Project Status folder tree

Login Issues 4

• Account Access is Expired
• Account is Currently Suspended
• No Record of this Email in the System
• Reset Your Password/Forgot Password

Project List Questions 2

• How do I filter projects on the project list?
• How do I use the multi-select feature when filtering?

Messaging Tool Questions 2

• What does it mean when the 'Messages' button is lit up with a red icon?
• Messaging in Mediabox-PA

Project Questions 21

• Viewing Licensor comments
• How to Delete Projects
• Uploaded a new project, is it now submitted yes or no?
• How to Update Approval Form Details in your project
• Deleting an attachment

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Email Preferences 4

• How to Opt In/Opt Out of Email notifications (Reviewer/Lead Reviewer)
• How to Opt In/Opt Out of Email notifications (Licensee)
• Email notification details (Determine if the notification is useful for your role in PA)
• How do I change the email address that email notifications are sent to?

Submission Files 2

• Uploading Files (Image Generation/File Type Issues)
• File Names

Mediabox Account 5

• Login problems after account registration
• Registering a new account
• Changing your password
• DAM - Editing your account profile
• How to Manage Email Preferences (DAM)

Downloading Assets 5

• Browsing and previewing assets
• Downloading Single assets
• Downloading batch previews and assets
• How To Transform any Asset and Download
• Looping Issues with Zipped Files on latest MAC OS

Search Features 5

• USING ADVANCED SEARCH ON MEDIABOX DAM 5.0
• USING THE BASIC SEARCH ON MEDIABOX DAM5.0
• SAVING SEARCH RESULTS
• DELETING A SAVED SEARCH
• RENAMING A SAVED SEARCH

Custom Media Folder Lists 6

• Creating a media list
• Adding assets to a media list
• Viewing assets in a media list
• Removing assets from a media list
• Deleting a media list

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