Tickets & Knowledge Base

FAQ 9

• FAQ: Why can't I login?
• FAQ: What browsers are currently supported by Mediabox?
• FAQ: Why do I get an error when I try to change my password?
• FAQ: Why can't I add a new submission?
• FAQ: How do I update Approval Form Details in my project?

See all 9 articles

Support Guidelines 4

• How quickly will my issue be resolved?
• What can I contact Support about?
• When is Support Available?
• What do I need to send you so my issue is resolved quickly?

Web Browser Tips and Tricks 8

• Mac users - How to your version of Chrome
• Mac users - How to check your version of Firefox
• Mac users - How to check your version of Safari
• Mac Users - How to find your OS
• Windows users - How to check your version of Chrome

See all 8 articles

FAQ 6

• What do I do about an account issue?
• How does the Approvals Workflow happen in PA?
• What is the best way to locate a project in a folder on Mediabox?
• Is there a limit to the size of file(s) I can upload to Mediabox-PA?
• What types of files are Supported for Upload?

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Training 4

• Licensee/Agents - How can I get training on Product Approvals?
• Reviewers -How do I get training on Product Approvals?
• Lead Reviewer - How do I get training on Product Approvals?
• Site Administrator - How do I get training on Product Approvals?

Account Questions and Login Issues 9

• How to Reset Your Password
• How Can I Register a New Account on MyMediaBox for Product Approvals?
• Error: Account Access Expired
• Error: Completing Invitation registration
• Error: Account is marked Pending

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Project Questions and Issues 26

• Project Status folder tree
• Licensees: How to create a New Project
• What do the Red warning and Gold bell symbols mean?
• What are Supported File Names?
• Agents: How to start a New Project for Licensees

See all 26 articles

Messaging Tool Questions 2

• What does it mean when the 'Messages' button is lit up with a red icon?
• How to Send a Message

Email Preferences 3

• Licensees: How to Opt In/Out of Email notifications
• Reviewer/LR: How to Opt In/Out of Email notifications
• How do I change the email address that email notifications are sent to?

FAQ 1

• How do I download entire folder structure?

Training 2

• Licensee/Agent: How do I get training for using the Digital Asset Management system (DAM)?
• DAM - Site Administrator Training Requests

Account Questions and Login issues 5

• How to Register a new account
• How to Edit your account profile
• How to change your password
• Error: Account Pending
• How to Manage Email Preferences

Downloading Assets 5

• How to Browse and Preview Assets
• How to Download single Assets
• How to Download multiple Assets
• How To Transform any Asset
• Error: Unable to open Zipped Files

Search Features 5

• How to Search for assets
• How to use Advanced Search
• How to Save Search results
• How to Rename a Saved Search
• How to Delete a Saved Search

Personal Media Folder Lists 6

• How to Create a Media List
• How to add Assets to a Media List
• How to View Assets in your Media List
• How to Remove Assets from a Media List
• How to Rename a Media List

See all 6 articles

Training 1

• Licensee/Agent: Training for using the Royalty Management (RM) system