Tickets & Knowledge Base
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Mediabox General Support
What browsers are currently supported by Mediabox?
Which browser would Mediabox recommend the most?
I requested a password reset - what do I do now?
I get an error when I try to change my password
I get a message saying that my account is pending...(Product Approvals)
See all 9 articles
How quickly will my issue be resolved?
Web Browser Tips and Tricks
Mac users - Chrome
Mac users - Firefox
Mac users - Safari
Finding version of Mac OS
Windows users - Chrome
See all 7 articles
Mediabox Product Approval Sites
What is the best way to locate a project in a folder on Mediabox?
Is there a limit to the size of file(s) I can upload to Mediabox?
When I start a project, my contact details never show up?
Supported File Types
Completing Invitation to Mediabox (Error Message Validating Account)
How Can I register a New Account on Media Box?
Non-Validated Error when self-Registering Account
What do I do about an account issue?
How do I update my profile on Mediabox?
How do I change my password (when logged in)?
Project Status folder tree
Account Access is Expired
Account is Currently Suspended
No Record of this Email in the System
Reset Your Password/Forgot Password
Project List Questions
How do I filter projects on the project list?
How do I use the multi-select feature when filtering?
Messaging Tool Questions
What does it mean when the 'Messages' button is lit up with a red icon?
Messaging in Mediabox-PA
Viewing Licensor comments
How to Delete Projects
Uploaded a new project, is it now submitted yes or no?
How to Update Approval Form Details in your project
Deleting an attachment
See all 21 articles
How to Opt In/Opt Out of Email notifications (Reviewer/Lead Reviewer)
How to Opt In/Opt Out of Email notifications (Licensee)
Email notification details (Determine if the notification is useful for your role in PA)
How do I change the email address that email notifications are sent to?
Uploading Files (Image Generation/File Type Issues)
Mediabox DAM (Assets, Style Guide sites)
Login problems after account registration
Registering a new account
Changing your password
DAM - Editing your account profile
How to Manage Email Preferences (DAM)
Browsing and previewing assets
Downloading Single assets
Downloading batch previews and assets
How To Transform any Asset and Download
Looping Issues with Zipped Files on latest MAC OS
USING ADVANCED SEARCH ON MEDIABOX DAM 5.0
USING THE BASIC SEARCH ON MEDIABOX DAM5.0
SAVING SEARCH RESULTS
DELETING A SAVED SEARCH
RENAMING A SAVED SEARCH
Custom Media Folder Lists
Creating a media list
Adding assets to a media list
Viewing assets in a media list
Removing assets from a media list
Deleting a media list
See all 6 articles
No forum topic yet
Why don't you
Start a new topic