Support Guidelines

MyMediabox is committed to customer support resolving 100% of the support tickets within SLA guidelines (please note this does not include Features Requests or customized site modifications). Please contact your Licensor if you don't understand why your issue is being handled in a particular manner.

How quickly will my issue be resolved?
When you create a ticket (using the SUPPORT button on the site or emailing, we will assign it a certain priority based on the issue ...
Mon, 24 May, 2021 at 12:17 PM
What can I contact Support about?
The Support team is here to assist with any issues, questions, and training and feature requests post-implementation when your site has launched. Support in...
Mon, 24 May, 2021 at 12:19 PM
When is Support Available?
Technical Support for Software Services: Monday - Friday between 9:30AM GMT and 11:30PM GMT (4:30AM EST and 6:30PM EST) (1.513.263.9910) and “support@mymed...
Mon, 24 May, 2021 at 1:37 PM
What do I need to send you so my issue is resolved quickly?
In order for MyMediabox Support agents to effectively look into and resolve issues please include as many details as possible.  Site issue is in referenc...
Wed, 3 Feb, 2021 at 11:34 AM