In order for MyMediabox Support agents to effectively look into and resolve issues please include as many details as possible.
Site issue is in reference to (PA/DAM/RM)
User account (if you are reporting on behalf of someone else)
For PA - if there is an issue with the project -----> Project #
For DAM - if there is an issue with an asset/folder -----> File/Folder location
For RM - if there is an issue with a contract -----> Contract #
If something not working -----> details on what happens when you try (steps to recreate problem)
Computer OS - MAC or PC & Browser/Version
Screenshots and/or VIDEOS (we love those and they help SO much!!!)
