Before setting up MFA with OTP, ensure you have the following:

  • Authenticator Application: Install an authenticator app on your mobile device. Supported applications include:

  • MyMediabox Account: Ensure you have an active MyMediabox user account.

Enabling MFA with OTP

  1. Login to MyMediabox: Access your account using your email and password.

  2. MFA Enrollment Prompt: Upon login, you will be prompted to set up MFA. This is a mandatory step to enhance account security.



  1. Scan QR Code:

    • Open your chosen authenticator app.

    • Use the app to scan the QR code displayed on the MyMediabox MFA setup page.

    • If you're using a mobile device and cannot scan the QR code, an enrollment code will be provided. Manually enter this code into your authenticator app.

  2. Enter Verification Code:

    • After scanning the QR code or entering the enrollment code, your authenticator app will generate a 6-digit OTP.

    • Enter this OTP into the MyMediabox prompt to complete the MFA setup.





Logging in with MFA

  1. Access MyMediabox: Navigate to the MyMediabox login page.

  2. Enter Credentials: Input your email and password as usual.

  3. OTP Prompt:

    • After entering your credentials, you'll be prompted to enter a 6-digit OTP.

    • Open your authenticator app to retrieve the current OTP.

    • Enter the OTP into the prompt to complete the login process.

Troubleshooting

  • Lost or Changed Device:

    • If you've lost access to your authenticator app or changed devices, contact MyMediabox Support to reset your MFA settings.

  • Time Synchronization:

    • Ensure your device's time is synchronized correctly. An incorrect device time can lead to invalid OTPs.

  • Multiple Devices:

    • If you use multiple devices, ensure that only one device is set up with the authenticator app to avoid confusion.