FAQ

Account issues, browser requirements, etc.

FAQ: Why can't I login?
The most commonly reported problem to MyMediabox support is user login issues. We understand the importance of being able to login to get to your approvals,...
Mon, 24 May, 2021 at 10:25 AM
FAQ: What browsers are currently supported by Mediabox?
MyMediabox supports the following updated versions by Computer OS: Supported MAC browsers: Chrome  Firefox  Safari  Supported PC browsers: Chrom...
Wed, 3 Feb, 2021 at 9:16 AM
FAQ: Why do I get an error when I try to change my password?
If you are getting an error when trying to reset your password, most likely it is because of one of the following reasons: You have exceeded the ONE (1...
Mon, 10 May, 2021 at 3:33 PM
FAQ: Why can't I add a new submission?
Need to add the next stage and hit a roadblock while you are on a tight deadline? Please read through below troubleshooting tips for ways to resolve the iss...
Wed, 3 Feb, 2021 at 11:19 AM
FAQ: How do I update Approval Form Details in my project?
As the project owner, you are not able to edit your own project details. This will ensure your Licensor is aware of changes made after approval. You may re...
Wed, 3 Feb, 2021 at 10:36 AM
FAQ: Which browser would Mediabox recommend the most?
We find that Mozilla Firefox or Google Chrome are the least troublesome with utilizing MyMediabox hosted websites.  Please ensure your browser is up-to...
Wed, 3 Feb, 2021 at 9:17 AM
FAQ: I requested a password reset - what do I do now?
After you have entered your email address, you will receive an email containing a link to reset your password.  Please note: this link is valid for only...
Wed, 3 Feb, 2021 at 9:19 AM
FAQ: How do I change my Email Address?
In order to change the email login you must reach out to your Licensor contact for each account the email is registered to. The Licensor will need to invi...
Wed, 3 Feb, 2021 at 9:21 AM
FAQ: What is a Nick Name on the registration form?
The "Nick Name" is the name that will be displayed on your home page after logging into the site (top right corner in PA). Note: the Nick N...
Wed, 3 Feb, 2021 at 10:29 AM