Setting Up Multi-Factor Authentication (MFA) with One-Time Passwords (OTP) in MyMediabox

Overview

At MyMediabox, we take the security of our customers’ accounts and data very seriously. Protecting your sensitive information is a top priority, and we continuously improve our systems to meet the highest security standards.

To further strengthen account protection, Multi-Factor Authentication (MFA) with One-Time Passwords (OTP) has been implemented. This means that when signing in, you’ll need to provide not only your regular login credentials but also a unique, time-sensitive code generated on your device.

By requiring this additional verification step, MFA ensures that even if someone obtains your password, they cannot access your account without the second factor. This added layer of security significantly reduces the risk of unauthorized access and helps safeguard your information.

Prerequisites

Before setting up MFA with OTP, ensure you have the following:

• Authenticator Application: Install an authenticator app on your mobile device. Supported applications include:
  
  

  • Auth0 Guardian
    
    

  • Google Authenticator
    
    

  • Microsoft Authenticator
    
    

  • Authy
    
    

• MyMediabox Account: Ensure you have an active MyMediabox user account.
  
  

Enabling MFA with OTP

1. Login to MyMediabox: Access your account using your email and password.
   
   

2. MFA Enrollment Prompt: Upon login, you will be prompted to set up MFA. This is a mandatory step to enhance account security.

3. Scan QR Code:
   
   

   • Open your chosen authenticator app.
     
     

   • Use the app to scan the QR code displayed on the MyMediabox MFA setup page.
     
     

   • If you're using a mobile device and cannot scan the QR code, an enrollment code will be provided. Manually enter this code into your authenticator app.
     
     

4. Enter Verification Code:
   
   

   • After scanning the QR code or entering the enrollment code, your authenticator app will generate a 6-digit OTP.
     
     

   • Enter this OTP into the MyMediabox prompt to complete the MFA setup.

   • 

Logging in with MFA

1. Access MyMediabox: Navigate to the MyMediabox login page.
   
   

2. Enter Credentials: Input your email and password as usual.
   
   

3. OTP Prompt:
   
   

   • After entering your credentials, you'll be prompted to enter a 6-digit OTP.
     
     

   • Open your authenticator app to retrieve the current OTP.
     
     

   • Enter the OTP into the prompt to complete the login process.
     
     

Troubleshooting

• Lost or Changed Device:
  
  

  • If you've lost access to your authenticator app or changed devices, contact MyMediabox Support to reset your MFA settings.
    
    

• Time Synchronization:
  
  

  • Ensure your device's time is synchronized correctly. An incorrect device time can lead to invalid OTPs.
    
    

• Multiple Devices:
  
  

  • If you use multiple devices, ensure that only one device is set up with the authenticator app to avoid confusion.