Change Password in Auth0

November 5, 2024 MyMediabox is migrating our current authentication system to Auth0, a leading identity and access management provider. As part of the change, users are asked to set a new password during their first login to MyMediabox sites.

MyMediabox does not store users passwords in our database.

To set a new password, please follow the “Forgot password?” link in the login flow.



(blue star) Instructions

When the Auth0 feature is turned on, a user gets redirected to the enter email page, which is now provided by Auth0.

At the top of the page a banner is shown to prompt users to reset their password.

  1. To reset their password, the user enters their email and presses continue.
    1. If a user is an SSO user, they get redirected to their authentication provider and no additional action is required.
    2. If a user is a password user, the user gets presented with an email, password prompt.
  2. At the username and password page, the user needs to press the Forgot Password? button.

  1. After pressing the “Forgot password?” button, the user is prompted for a confirmation.

  1. After pressing continue, a pop-up is shown and an email is sent to the user

  1. MyMediabox sends the user an email titled “Reset your password”
  2. In the email is a reset password link or a user can press the button CONFIRM to get redirected to the re-set password page. 

  1. After the user resets their password, they can log in.

For any questions, please reach out to MyMediabox support support@mymediabox.com.