Tickets & Knowledge Base

FAQ 8

• Glossary of Terms
• What do I do about an account issue?
• How does the Approvals Workflow happen in PA?
• What is the best way to locate a project in a folder on Mediabox?
• Is there a limit to the size of file(s) I can upload to Mediabox-PA?

View all 8

Account Questions and Login Issues 11

• How to Reset Your Password
• How Can I Register a New Account Product Approvals?
• Error: Account Access Expired
• Error: Completing Invitation registration
• Error: Account is marked Pending

View all 11

Product Approval Interface 5

• Project Status folder tree
• Project List Pane
• Project Detail Pane
• How do I filter projects on the project list?
• How do I use the multi-select feature when filtering?

Project Questions 24

• Licensees: How to create a New Project
• Agents: How to start a New Project for Licensees
• How to start a Sub-Project
• How to create a Copy Project
• How to resume a Draft Project

View all 24

Project Issues 4

• Why do I get other projects in the text search results?
• Trouble adding new Submission
• Why do I have no options in the Contract Selector?
• Unable to Add a New Submission

Messaging Tool Questions 2

• How to Send a Message
• What does it mean when the 'Messages' button is lit up with a red icon?

Email Preferences 2

• Licensees: How to Opt In/Out of Email notifications
• How do I change the email address that email notifications are sent to?

Reports 5

• How can I get Project Reports?
• Project Reports
• Report including Comments & Markups
• How to View and Export Reports
• What is the Completed SKU Report?