Account Questions and Login Issues

These are solutions for Account questions or issues.

How to Reset Your Password
If you are receiving an error message like the one here: You are entering an incorrect password for your account. Please keep in mind that yo...
Mon, 24 May, 2021 at 10:46 AM
How Can I Register a New Account Product Approvals?
Registering a new account There are two ways to register a new account: Request access via the splash page Via email invitation Register via the sp...
Mon, 10 May, 2021 at 3:18 PM
Error: Account Access Expired
If your account access is expired, you will need the licensor Site Administrator extend your account access.  You will need to contact the Licensor or ...
Mon, 24 May, 2021 at 10:49 AM
Error: Completing Invitation registration
If you have received an error message like the one below, it means the following has happened: You already have an account on a separate Licensor Mediab...
Mon, 24 May, 2021 at 10:52 AM
Error: Account is marked Pending
If your account is Pending, it has yet to be approved by the Licensor Site Administrators. Once it's approved, you will receive an email notification l...
Mon, 24 May, 2021 at 10:57 AM
Error: No record of this email
If your Mediabox account is not found, then you are either entering an incorrect email address for the site, or you have yet to register for the site.  ...
Mon, 24 May, 2021 at 10:58 AM
Error: Account is currently suspended
If your account is suspended, you will need it re-activated by the Licensor Site Administrator.  You will need to contact the Licensor or reach out to ...
Mon, 24 May, 2021 at 11:00 AM
PA - How do I update my profile on Mediabox?
To edit your account profile Click the My Account dropdown menu and select Account.       2 .On the Account Home&a...
Wed, 11 Aug, 2021 at 9:43 AM
How do I change my password when I'm already logged in?
To change your password when logged in: Select Account from the My Account dropdown menu. On the Account Home page, select Change your password. Enter ...
Wed, 10 Feb, 2021 at 4:35 PM