Tickets & Knowledge Base

A new project is a brand new project that does not already exist in the system.  New projects are usually created for a single product or SKU. Every new pro...

For Agents submitting on behalf of Licensees: In the Project Wizard, select the Licensee from the Licensee Company dropdown list and click Start Project. ...

A sub-project is used to link a new project to an existing project in the system (called the “primary project”). Sub-projects have a unique Project Number a...

Copying a project is useful when submitting a new project that contains most of the same information as an existing project. To copy a project:   ...

Projects that have been started but not submitted are automatically saved as drafts that can be completed and submitted later. To resume a draft At th...

Please note that the maximum character count for file names is up 100 characters, including letters, numbers, and some special characters. Anything over 1...

Once you submit a project, it will reside in the 'New Projects' folder until authorized into the approval workflow. The licensor authorizes a new pr...

Project owners can view the Licensor's comments and markup on their most recent submission while the project is in the Comments for Licensee folder. NO...

Submissions are the files submitted by the project owner for approval by the Licensor at each Approval Stage. A submission can be added to a project only...

Product Code Updater The Licensor may require the product SKU number at any stage in the approvals process. When the SKU number is required, you will b...